I see what you’re doing!

I came across what I think could possibly be one of the most cost effective ways to see how people use your website. This can help to shape your site to become more effective. I’ve been using it for a week now and have made several small changes that have already paid off.

Stats can only tell you so much and even for a stats junkie like me there is a lot of assumptions that you need to make, not ideal.

What you really want is to be able to watch people use your website, but the problem with that is they are usually aware that they are being watched. This can influence how they use your site. They also tend to not actually be your customers, so the data is useful, but is missing some vital information – how your actual customers use your site.

If only there was some way to be able to see what customers do on our sites without them knowing it? Well there has been something for a while now, but it was a very VERY expensive thing to do.

No longer though, go here http://www.userfly.com and sign up for a free account. You get 10 free captures a month or you can upgrade to get more. All you need to do is then add a piece of code to your website (ask me if you need help doing this – I’ll do it for free) and enjoy watching your customers actually using your website.

I feel I should let you know they are updating the site and it’s features constantly, so there are a few bugs here and there, but I still think the data you get to see is invaluable.

Do you have a time saver or something like this site that you can share with us, leave a comment if you do!

Alan

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